“In 2013 Missing Children Europe started a project to deliver a Client Relationship Management (CRM) and case management system to the member hotlines. The goal was to offer missing children hotlines a system to address their specific needs and which would also help generate standardised reports on cases of missing children.
A partner for the implementation and development of the system was selected via an RFI/RFP track guided by Orca Solutions. Based on the quality and price of the proposal, Infront was selected as the implementation and development partner. Infront is a knowledgeable CRM Partner specialised in Microsoft Dynamics, a cloud system able to support all the requirements for the new CRM and case management system. Moreover Microsoft made an interesting offer in terms of the availability of licenses which made Infront and Microsoft a winning team.
This new CRM and case management system brings to the hotlines technical support for their day to day work and hopes to contribute to an increased quality of service of the hotlines towards missing children and their families.”
Stefan Verwerft (Partner, Orca Solutions)