Orca solutions played a key role in the multichannel & crm program at bnppf bringing significant synergies to the bnppf group. The program, in line with the bnppf group strategy to align processes and applications throughout the bnppf group, focused on implementing new front-end applications, a closed crm loop and a new telephony infrastructure. In this challenging international environment orca solutions delivered in all program cycles from program & portfolio management, functional- & technical design, transition, go-life to aftercare. The program was rolled-out to the complete fortis and fintro branches network.
- BNP Paribas Fortis, -
Eni is a major integrated energy company, committed to growth in the activities of finding, producing, transporting, transforming and marketing oil and gas. The company has global operations in 90 countries and employs about 78.000 people. In belgium eni markets directly and distributes electricity, natural gas and mineral products, in particular heating oil, bitumen and lubricants. As orca solutions we provide consulting services concerning crm for b2b and b2c. Our projects involve project management, analyzing processes and implementing crm processes through the whole customer life cycle using the best industry standards.